top of page
Privacy Policy
Introduction
The Luxury Lounge are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or make a purchase. By using our services, you agree to the practices described in this policy.
2. Information We Collect
We collect the following types of information from you:
2.1 Personal Information
When you place an order or create an account, we may collect the following personal information:
• Name
• Email address
• Phone number
• Shipping and billing address
• Payment information (e.g., credit card details)
2.2 Non-Personal Information
We also collect non-personal information that does not directly identify you. This may include:
• Browser type and version
• IP address
• Device type
• Operating system
• Pages visited and time spent on the website
• Referring website
3. How We Use Your Information
We use the information we collect for the following purposes:
3.1 Order Processing
Your personal information is used to fulfill your orders, process payments, and deliver products to you.
3.2 Customer Support
We may use your information to respond to your inquiries, resolve issues, and provide customer service.
3.3 Marketing and Promotions
With your consent, we may use your email address or contact details to send promotional offers, updates, and newsletters. You can opt out of these communications at any time by clicking the "unsubscribe" link in any email or by contacting us directly.
3.4 Website Improvement
We analyze non-personal information, such as browsing data, to improve our website's performance, design, and functionality, and to better understand customer behavior.
4. How We Protect Your Information
We take the security of your personal information seriously and employ a range of measures to ensure its protection:
• SSL Encryption: All transactions are secured using SSL encryption to protect your personal and payment information.
• Secure Payment Processors: We use reputable third-party payment gateways to handle your payment details securely.
• Data Storage: Personal data is stored on secure servers with limited access. We do not store full credit card details on our servers.
5. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that allow us to remember your preferences, track your browsing activity, and personalize your experience. You can control cookie settings through your browser preferences.
6. Third-Party Services
We may share your information with trusted third-party service providers who help us operate our website, process payments, or deliver products. These third parties have access to personal information only to perform these tasks and are obligated to maintain the confidentiality of your information.
6.1 Google Analytics
We use Google Analytics to analyze website traffic and user behavior. This tool collects non-personal information and provides us with insights on how visitors use our site. You can opt out of Google Analytics tracking through your browser settings.
6.2 Payment Processors
We use secure payment gateways to handle transactions. Your payment details are processed directly by these third parties and are not stored by us.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once personal information is no longer needed, we securely delete or anonymize it.
8. Your Rights
You have the right to:
• Access Your Information: Request a copy of the personal data we hold about you.
• Rectify Your Information: Update or correct any inaccuracies in your personal data.
• Delete Your Information: Request that we delete your personal information, subject to legal obligations.
• Withdraw Consent: Opt out of marketing communications or withdraw your consent to data processing at any time.
To exercise any of these rights, please contact us at theluxuryloungeuae@gmail.com.
9. Children’s Privacy
Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child under 18 has provided us with personal information, please contact us, and we will promptly remove the information.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the revised policy will take effect upon posting.
11. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your information is handled, please contact us at:
• Email: theluxuryloungeuae@gmail.com
• Phone: +971 50 976 2585
• Address: Office No. 704-E, 7th Floor, Aspin Commercial Tower, Sheikh Zayed Road, Dubai, UAE
bottom of page