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Terms and Conditions
1. Introduction
Welcome to The Luxury Lounge Trading L.L.C. These Terms and Conditions govern your use of our website and the purchase of products from us. By accessing and using this website, you agree to comply with these terms. If you do not agree, please refrain from using our services.
2. General Use of the Website
2.1 Eligibility: You must be at least 18 years of age or the legal age of majority in your country to make a purchase on this website. By placing an order, you confirm that you are eligible.
2.2 Account Information: You are responsible for maintaining the confidentiality of your account information, including your password, and for restricting access to your account.
2.3 Prohibited Uses: You agree not to misuse this website, including but not limited to unauthorized access, hacking, or the use of automated systems (e.g., bots) to interfere with the website’s operations.
3. Product Authenticity
We guarantee that all products sold on our website are 100% authentic. Upon request, we can provide an Entrupy certificate to verify the authenticity of the product.
4. Ordering and Payment
4.1 Placing an Order: Orders can be placed online by adding items to your cart and proceeding to checkout. Upon completing the checkout process, you will receive an email confirmation of your order.
4.2 Payment Methods: We accept payment via bank transfers, Tabby installment services, and cash upon pick-up (with a deposit requirement). Full payment must be made before the order is processed, except for cash-on-pickup orders.
4.3 Order Processing: Orders are typically processed within 1-2 days. We reserve the right to cancel or refuse any order at our discretion if we believe there is a violation of these Terms and Conditions.
5. Shipping and Delivery
5.1 Shipping Methods: Available shipping methods will be displayed during checkout. Delivery times depend on the shipping method selected and the destination.
5.2 Shipping Costs: Shipping costs are calculated based on the destination and the weight of the product, and will be shown during checkout.
5.3 International Shipping: For international orders, customs duties and taxes may apply. Customers are responsible for any additional charges incurred during the shipping process.
5.4 Tracking: A tracking number will be provided via email once your order has been shipped.
6. Returns and Exchanges
6.1 All Sales Final: Once a product is sold, it is considered final and cannot be returned or exchanged. Please ensure your selections are correct before completing your order.
6.2 Damaged Items: If your item arrives damaged due to reasons not related to shipping, you may qualify for a return or exchange. You must notify us within 48 hours of receiving the product and provide video and photographic evidence of the damage.
6.3 Return Process: If your return request is approved, you will receive further instructions on how to return the product. The customer is responsible for return shipping costs.
7. Intellectual Property
7.1 Ownership: All content on this website, including images, logos, text, and designs, is the property of The Luxury Lounge Trading L.L.C. and is protected by intellectual property laws.
7.2 Limited License: You are granted a limited, non-exclusive, and non-transferable license to access and use this website for personal shopping purposes. You may not reproduce, modify, distribute, or exploit any part of this website without prior written consent.
8. Privacy Policy
We are committed to protecting your personal information. Please refer to our [Privacy Policy] for details on how we collect, use, and protect your data.
9. Limitation of Liability
9.1 General Limitation: To the fullest extent permitted by law, The Luxury Lounge Trading L.L.C. shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of this website or the purchase of products from us.
9.2 Force Majeure: We are not responsible for delays or failures in performance caused by circumstances beyond our control, including but not limited to natural disasters, strikes, or transportation disruptions.
10. Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.
11. Changes to Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page, and the revised terms will become effective immediately upon posting. It is your responsibility to review these terms regularly.
12. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at:
• Email: theluxuryloungeuae@gmail.com
• Phone: +971 50 976 2585
• Address: Office No. 704-E, 7th Floor, Aspin Commercial Tower, Sheikh Zayed Road, Dubai, UAE
By using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
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